Our customer service is currently closed. Monday open at 09:00 hours.
News 11-11-2021 9:15
Our company will be moving into a new office building in Blankenberge, Belgium.
> View more... 22-09-2021 14:12 New phone number from 22/09/2021: 050 67 49 08.

International: +32 50 67 49 08.
> View more... 02-09-2021 11:18 AUTUMN 🍁 WINTER ❄️ 2021
Until 31/12/2021 we are available for our customers every working day by phone or email between usual opening hours.
> View more...
Bernaerts Music e-Catalogue® Would you also like us to email our Bernaerts Music e-Catalogue® in digital format with all MP3s and sample scores in PDF format?

That is possible! You can find more information here.
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Gift Certificate The Bernaerts Music Gift Certificate is the perfect gift idea! More information
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The terms and policies stated below apply to all activities between you and Bernaerts Music BV,
business company with VAT number BE 0446.309.668:

1.The purchase

1.1By submitting the order, you make a binding offer for the conclusion of a purchasing contract.

1.2The offer is accepted by us when we supply the goods. The automatically generated confirmation email for the order does not yet
constitute an acceptance of the order, but confirms the fact that the order has arrived with us.
We are free to decide whether we accept an order or not. If we will not execute an order, we will communicate this to you immediately.

1.3The right of retraction is a time for reflection imposed by law during which you, the consumer, have 14 days to check out
an article and to send it back without the obligation to give any reasons.
For copyright reasons the original plastic sealing of the product must still be intact.

2.Prices and payment methods

2.1Prices can be modified without prior notification.

2.2The prices indicated at the time of the order shall apply.

2.3Our invoices are payable within 14 days after the invoice date, if this payment method is available to you and in your country.

2.4Customers who do not submit a written objection by return mail will accept the invoice and our sales and payment conditions.
In the case of wrongful non-payment of the invoice on the due date, the payable sum is increased by operation of law by
15%, with a minimum of 37,20 Euros and a maximum of 620,00 Euros.
In the case of non-payment of the invoice on the due date, an interest of 1,50% per month shall be payable by operation of law and without notification.
If you do not make the payment in time, we retain the right to charge reminder costs.
In the case of payment arrears, you will be obliged to bear all costs and expenses in cash incurred by us due to the enforcement of our statements.
This also includes, subject to the obligation for damages pursuant to procedural law,
all possible extrajudicial costs for a collection agency or a lawyer.

2.5The payment methods offered for each country on our website will exclusively apply.

2.6As a rule, shops are required to pay by credit card. Any other method of payment can only be allowed with permission of
Bernaerts Music BV.

2.7Orders containing additional extra parts and/or scores for the conductor must always be paid by credit card.

3.Competent courts

3.1All disputes will be settled by the Courts of the judicial district of Bruges, België.

4.Retention of ownership

4.1The goods remain our property until the invoice has been paid in full.

5.Copyright and trademark

5.1The complete contents of the website including texts, charts/graphics, photographs, images, moving images, sounds, MP3’s, illustrations,
sample scores and software are our property.

5.2This content is protected by copyright or by other rights.

5.3They can only be used with our explicit and written consent.

5.4All trademarks used on our website are our trademarks. They cannot be used without our prior written permission.

6.Incorrect deliveries

6.1In the case of an incorrectly shipped product, incorrect instrumentation or any such mistake: please do not open the plastic foil!
Music pieces without the foil will not be accepted for copyright reasons.

6.2Never return goods without first contacting our sales department using the form in order to find
the best arrangement for both parties.

6.3Complaints or remarks are to be communicated in writing using our form within 24 hours after having received your order.

Complaint Form
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