Shipping & delivery

Our stock

All our music editions and CDs are always available from stock.
Any product out of stock does not exist with us because "We've Got The Music!^®"

The shipment of your order

1. Your order has been correctly processed at the Bernaerts Music Online Webshop.
   You will receive an email with an automatic order confirmation.
   
   
2. Your parcel is packaged by our sales team and prepared for shipment.
   A parcel will leave our warehouse within 1-2 working days after having received your order.
   You will receive a shipping confirmation by email with a PDF of your invoice attached.
   
   
3. Smaller items are sent as priority mail with Bpost, or via our own Bernaerts Music PDF & MP3 Download System®.
   Unfortunately, "Track & Trace" codes are not available for these shipments.

The delivery of your order

1. DPD will attempt to deliver your order at your home. We would like to receive your signature when we deliver your parcel. 
   Not at home? Then your parcel is delivered to your neighbours if possible. Or the deliverer will try again the following day.
   
   
2. The deliverer left a "not at home" notification?
   This message features a code allowing you to make an appointment online for a second attempt with DPD (www.dpd.com/tracking).
   
   
3. The shipments sent with Bpost will usually fit in your postal mailbox.

The delivery of your PDF and MP3 downloads, additional parts and/or additional scores only

1. You order a PDF or MP3 download via the Bernaerts Music Online Webshop®.
   
   
2. You will receive an e-mail from us with the order confirmation and a PDF of the final invoice.
   
   
3. The  delivery is digitally only via our own Bernaerts Music PDF & MP3 Download System®.

Customs formalities and fees

For deliveries outside the EU (European Union) we have to charge a fee for customs formalities.
This fee is included in the afore-mentioned shipping costs.  

Delivery time of your parcel

Once your parcel has left our warehouse you must be aware of the delivery time needed by DPD to bring your parcel to your home. Below are the estimated delivery times for your country, subject to all manner of reservations.

Belgium - The Netherlands - Luxembourg
1 day

Germany - Austria - Denmark - Sweden - Slovenia
2 days

United Kingdom (incl. Scotland) - France 
2 to 3 days

Switzerland* - Norway* - Italy - Spain - Hungary - Slovakia - Ireland - Poland - Czech Republic - Finland
3 days
* This delivery time is indicative. There may be involuntary delays due to customs handling.

Portugal - Lithuania - Estonia - Latvia - Romania - Bulgaria 
4 days

Greece
6 days

United States of America
3 to 8 days
This delivery time is indicative. There may be involuntary delays due to customs handling.

All other countries
4 to 7 days
This delivery time is indicative. There may be involuntary delays due to customs handling.