Shipping & delivery
Our stock
All our music editions and CDs are always available from stock.
Any product out of stock does not exist with us because "We've Got The Music!®"
The shipment of your order
We are more than happy to keep you informed of the progress of your order.
For how we do that, just read below:
- Your order has been correctly processed at the Bernaerts Music Online Webshop.
You will receive an email with an automatic order confirmation.
- Your parcel is packaged by our sales team and prepared for shipment.
A parcel will leave our warehouse within 1-2 working days after having received your order.
You will receive a shipping confirmation by email with a PDF of your invoice attached.
- If your parcel is being shipped with PostNL, you will receive an email with a "Track & Trace" code.
If you click this link, you can closely monitor the delivery of your order.
Smaller items are sent as priority mail with Bpost, or via the Bernaerts Music e-Delivery Service.
Unfortunately, "Track & Trace" codes are not available for these shipments.
The delivery of your order
- PostNL will attempt to deliver your order at your home twice. We would like to receive your signature when we deliver your parcel.
Not at home? Then your parcel is delivered to your neighbours if possible. Or the deliverer will try again the following day.
- The deliverer left a "not at home" notification?
This message features a code allowing you to make an appointment online for a second attempt with PostNL (www.postnl.nl).
- The shipments sent with Bpost will usually fit in your postal mailbox.
- An order comprising additional parts and/or scores only is delivered digitally via the Bernaerts Music e-Delivery Service®.
- Via WeTransfer you will receive a personalized e-mail from Bernaerts Music containing a download button.
The download of your order starts as soon as you click this button.
- The download contains your order as well as the invoice.
Delivery time of your parcel
Once your parcel has left our warehouse you must be aware of the delivery time needed by PostNL or Bpost to bring your parcel to your home. Below are the estimated delivery times for your country, subject to all manner of reservations.
Belgium - The Netherlands
1 day - Also Saturday delivery!
Luxembourg - Germany
2 days - Germany also Saturday delivery!
United Kingdom (incl. Scotland) - France - Denmark
2 to 3 days - United Kingdom also Saturday delivery!
Austria
2 to 4 days
Switzerland - Norway
5 to 7 days
Italy - Spain - Portugal - Hungary - Slovakia - Ireland - Sweden - Poland - Czech Republic - Slovenia
3 to 5 days - Portugal also Saturday delivery!
Lithuania - Estonia - Latvia - Finland - Romania - Bulgaria - Greece
4 to 5 days
All other countries
5 to 10 days