Our customer service is currently closed. Monday open at 09:00 hours.
News 24-06-2021 9:58

Summer vacation 2021

During the months of July and August we will remain OPEN and available for our customers.

We are available every weekday by phone or email between usual opening hours.

We have decided to have one shipping moment per week on Tuesday morning.
All orders received on Monday before 23:59 PM will be shipped on Tuesday morning.

Digital orders will be delivered immediately in your account as usual.

> View more... 16-12-2020 10:05 IMPORTANT MESSAGE for our U.K. & Scotland customers! > View more... 15-03-2020 17:03 COVID-19 VIRUS

You can reach us by telephone during our regular business hours for all your orders.

1. All orders of PRINTED music are being shipped as usual.

2. DIGITAL purchases such as PDFs and MP3s are always delivered immediately in your Bernaerts Music account.

> View more...
Bernaerts Music e-Catalogue® Would you also like us to email our Bernaerts Music e-Catalogue® in digital format with all MP3s and sample scores in PDF format?

That is possible! You can find more information here.
More information
Gift Certificate The Bernaerts Music Gift Certificate is the perfect gift idea! More information
Bernaerts Music iRadio Listen now
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An incorrect delivery, a complaint...?
Oops, we have a problem!

We are sorry that an error occurred with your order,
or that everything did not go as planned.
In the case of an incorrectly delivered product or complaint,
we request that you contact the sales team of the
Bernaerts Music Online Webshop.
To do so, use only the form below, and within 24 hours
after having received your order.
Please accept our sincerest apologies!
Complaint Form
Important to know:
  1. In the case of an incorrectly shipped item, an incorrect instrumentation or any such mistake:
    please do not open the plastic foil!
    Music pieces without the foil will not be accepted for copyright reasons.
  2. Never return goods without first contacting our sales department using the complaint form in order
    to find the best arrangement for both parties.
  3. Complaints or remarks are to be communicated in writing using our complaint form within 24 hours after having received your order.
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