Faq

How to order?

See the "How to order?" section on our website.

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I need prices or any other information...

For any prices or further information about the pieces we prefer that you call our sales department on 03 860 97 70 (international 00 32 3 860 97 70) during office hours as they can immediately give you all the information you may require.

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In which languages can I communicate?

We speak Dutch, English, German and French.

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Deliveries

All publications and CD's are always available from stock and will be sent immediately after receipt of your order. We choose the best, fastest and cheapest way to dispatch your order. We invoice post and packaging costs. You pay what we pay.

Fast express deliveries!

This is possible as we work also with UPS, DHL or FedEx. Please note that these services are very expensive but also very effective and fast. Please contact first our sales department to discuss the best possible shipment method in these circumstances. All costs will be invoiced to the customer. For dealers we prefer to receive their own UPS, DHL or FedEx customer number so they will be invoiced for the shipment by UPS, DHL or FedEx in their own country.

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Payments

All invoices are payable within 14 days after delivery. Shops must contact our sales department to receive their personal paying method. If you live in Belgium, Holland, Germany or France; you can pay on our belgian bank account.

If you live in England, Scotland or Northern Ireland; you will receive an invoice in Pounds Sterling and you can send us a cheque (in £) after receipt of the invoice.

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Bank costs

We do not accept any bank or exchange costs.

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Return of goods

Music and CD's, once delivered and invoiced, will be under no circumstances taken back or exchanged.

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Incorrect deliveries

If you receive music which you have not ordered or in a wrong instrumentation please do not open the safety plastic. Pieces without security folio can not be taken back for copyright reasons. Do not return any wrong orders until you have called our sales department at 00 32 3 860 97 70 to discuss the best solution for both parties.

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How can I become a Bernaerts Music dealer?

If you are a licensed retailer and wish to join the growing team of Bernaerts Music dealers, please contact our sales department. Please include your name, business name, address, phone, fax and VAT number. You will be contacted shortly with information about your discount and paying methods.

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Sample scores

Sample scores are available on our website only and are incomplete for copyright reasons. We have not left out pages to avoid showing difficulties in a particular part of the piece and guarantee that the difficulty degree remains the same as on the pages shown in the sample scores. Approximately 3/4 of a piece is shown on the samples scores.

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Complete MP3 files

For copyright reasons we do not send complete MP3 files of our recordings. We have complete recordings of all our publications available on our CD's. Please check the "Compact Discs" section on our website for more details.

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I can't print or open sample scores

Please install Acrobat Reader which is downloadable for free on our website.

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